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Shipping & Rates
Returns
Payment Information
Shipment Tracking
Delivery Times
Shipment Insurance
Damaged Shipments
Backorders
SHIPPING & RATES
We ship worldwide. All payment methods are accepted for USA and Canada orders; however, for all other international orders, we only accept PayPal as a payment method. For any shipping inquiries, please email us at sales@bobs-bicycles.com, or call us at 208.322.8042.
Continental US Shipping Rates
| Checkout Total | Standard | Expedited Shipping |
|---|---|---|
| To $49.99 | Calculated | Calculated |
| $50.00 & Up | FREE | Calculated |
| Complete Bicycles & 50lb.+ Shipping Weight |
Calculated | N/A |
Alaska, Hawaii, and Puerto Rico
| Checkout Total | Standard | Expedited Shipping |
|---|---|---|
| $.01 & Up | Calculated | Calculated |
International Shipping Rates
| Checkout Total | Standard | Expedited |
|---|---|---|
| $.01 & Up | Calculated | Calculated |
Questions about shipping? Give us a call @ 1-800-554-BOBS(2627) or email us.
100% SATISFACTION GUARANTEE
& RETURN POLICIES
Returns are accepted on all new, uninstalled and unused products (excluding bicycles) for a period of 30 days from the time of original shipment.
We try to make returns as easy as possible. If for any reason you are not completely satisfied with your purchase upon receipt, return it within 30 days (excluding bicycles) and we’ll get a refund, exchange, or in-store credit processed. Please include a copy of your invoice or a note with your name and any relevant information we may need to process your return. We do our best to have returns processed within 2 business days of receipt of the returned item(s).
All returns must be addressed to:
Bob’s Bicycles
Attn: Returns
6681 W Fairview Ave
Boise, ID 83704
Bob’s Bicycles will refund actual shipping costs on all mis-shipped or damaged/defective merchandise.
At our sole discretion, a 15% restocking fee may be charged on returned items to cover any costs or fees we have incurred.
All sales are final on special order and non-stocked items.
For additional information on our return policies, or for further help, please contact Bob’s Bicycles via phone at 1-800-554-BOBS (2627) or via email at sales@bobs-bicycles.com.
PAYMENT INFORMATION
All items are sold in U.S. dollars. United States and Canada orders may use Visa, MasterCard, American Express, Discover, PayPal, or Amazon Payments. All other international orders will be restricted to PayPal payment.
Orders will not be shipped until payment has cleared. Sales Tax will be included on all orders placed within the state of Idaho.
TRACKING
All orders shipped via UPS and USPS have tracking information automatically provided to the email address provided with your order. Your order should ship within 1-2 business days.
DELIVERY TIMES
United States
For UPS Ground shipments use the following guidelines:
Pacific Northwest: 1-2 business days
Southwest: 2-3 business days
Central US: 3 to 5 business days
Eastern US: 5 to 6 business days
UPS delivers Monday – Friday until 8:00pm local time, except on major holidays.
USPS Priority mail and First Class mail packages are typically delivered within 2-3 business days (Mon.-Sat.) after shipment. USPS shipments are delivered with your daily maildrop.
International
International delivery times can vary significantly based on the shipping method selected at checkout and any delays while processing through your local customs. We have no control over delivery times once we have handed the package off to the shipping company. Any and all duties and taxes will be your responsibility upon delivery of your order.
INSURANCE
To protect your purchase we will automatically insure all packages. This protects the customer in the event a shipment is lost, stolen, or damaged during shipment. Bob’s Bicycles will be responsible for handling all insurance claims, but keep in mind the shipping company pays all claims and may take up to 120 days to process refunds.
DAMAGED SHIPMENTS
Should a package arrive damaged please contact Bob’s immediately to start a claim with the shipping company. Remember to keep all original shipping containers and packing material for inspection. Please note that all damage claims are paid by the shipping company and not by Bob’s Bicycles. Therefore, refunds may take up to 180 days to process.
BACKORDERS
Due to limited availability on some of the products we sell, a certain item may be out of stock temporarily. If this causes your order to be sent in more than one shipment, Bob’s will pay postage on all additional packages after the initial shipment.
